Simply go to the login page and click on 'Password forgotten', directly beneath the user authentication box. The system will ask you to type in the email address used during the registration. You will immediately be sent an email with your login details.
2. How can I find out the availability of the items for sale?
Under each item you will see an icon which indicates the availability (green=available, yellow=low availability, red=unavailable) . Unavailable items which will not be re proposed will be eliminated from the system.
3. Is it possible to cancel an order already effected?
The orders sent by the user always have a permanence of 24 hours before being processed. Within this time frame you will find them in your personal area under the heading Your orders. Confirmed orders can be canceled up until they are marked by the heading "Sent".
4. I can't manage to send an order. How can I proceed?
If you want to effect an order but are having difficulty, you can contact us via the link "Contact help desk" at the bottom of the page
Payment
1. Which payment methods can I use?
It is possible to pay via bank transfer, with a credit card or through Paypal. The bank details of the company will be provided immediately after confirmation of the order, on the system as well as via email. Payment with credit card will take place on the Bianca Sella circuit.
2. How can I do a bank transfer?
In the reference box write: "Confirmation of receipt of order no.: xxxx" (the number stated in the subject line of the order confirmation email). After having effected the bank transfer wait for the email that will be sent automatically signaling the processing of the order in question.
3. How can I pay using Paypal/Credit card?
You can proceed to the payment section immediately after terminating the purchase procedure. The system will direct you to the Paypal site where you can directly use your own Paypal account. For payment via credit card you will have to communicate the card details directly to Bianca Sella.
Personal data or that relative to the credit card are secure from the outset, as the system used to manage the data is Microsoft Internet Information Server, which works with the SSL protocol.
UpCommerce NGM Italia in no given moment of the purchase procedure are able to come in possession of the credit card number of the client.
The latter, by means of the opening of a secure connection, are transmitted to the manager of the bank service.
It will not be necessary to communicate the expected payment to the staff; the package will be immediately sent to the destination specified on your profile at the moment of the creation of the order.
Deliveries
1. How can I change the delivery address of my order?
Note: the new destination will not be applied to orders already effected. If necessary, you can request a change of delivery address of an order already effected which has not already been prepared for the delivery by calling the number 0571/1695300, keeping your order reference number to hand.
2. How can I find out when my order will be sent?
The day on which the delivery is sent you will receive a mail containing a link to the Bartolini courier website, where you can track your order.
3. How long does it usually take for goods to arrive?
The time necessary for the delivery varies from area to area. The order is processed in the 24 working hours following the receipt of payment. The courier Bartolini usually takes 1 day for deliveries in Italy except the islands and Calabria for which 2 working days are required
4. How much does the delivery of goods cost?
Delivery is free of charge for deliveries in all of Italy, including the state of S. Marino. For deliveries outside of Italy you are kindly asked to write to ecommerce@ngmitalia.it
